Frequently Asked Questions

Browse accommodations or tours, select your preferred option, choose your dates and number of guests, then proceed to checkout. You'll receive instant confirmation via email once payment is processed.

While you can browse without an account, creating one allows you to track bookings, save favorites, leave reviews, and enjoy faster checkout on future bookings.

For best availability, we recommend booking at least 2-4 weeks in advance, especially during peak season (October-April). Popular hotels and tours can fill up quickly.

Yes! You'll receive an immediate email confirmation with your booking reference number, accommodation/tour details, and all relevant information. Keep this email for your records.

We accept major credit cards (Visa, Mastercard, American Express), debit cards, and secure online payment methods through Stripe. All transactions are encrypted and secure.

Prices are displayed in Egyptian Pounds (EGP). International visitors can pay with their credit cards, and the amount will be converted to their home currency by their bank.

No! The price you see is the price you pay. No hidden booking fees, service charges, or surprise costs. We believe in transparent pricing.

Your card is charged immediately upon booking confirmation. For some accommodations and tours, you may have the option to pay a deposit or the full amount at the property.

Yes! We work directly with hotels and tour operators to offer competitive rates. If you find a lower price for the same accommodation or tour within 24 hours of booking, contact us for a refund of the difference.

Cancellation policies vary by accommodation and tour. Most offer free cancellation up to 24-48 hours before check-in/tour date. Always check the specific cancellation terms before booking.

Log into your account, go to "My Bookings," select the booking you wish to cancel, and click "Cancel Booking." Follow the prompts to complete the cancellation. Confirmation will be sent via email.

Refunds are processed within 5-10 business days after cancellation approval. The funds will be returned to the original payment method. Bank processing times may vary.

Yes! Many accommodations and tours allow date changes. Contact us through your booking page, and we'll help you modify your reservation based on availability.

Yes! Egypt is generally very safe for tourists, especially in major tourist areas. Tourist police are present at all attractions. We also provide comprehensive safety tips in our travel guides.

We personally inspect every property and meet with tour operators. We verify licenses, check facilities, read reviews, and ensure compliance with safety standards before listing on our platform.

Absolutely! We use industry-standard SSL encryption and partner with Stripe, a globally trusted payment processor. We never store your full credit card details on our servers.

Contact our 24/7 customer support immediately. We'll work with you and the service provider to resolve any issues. Your satisfaction is our priority.

Most nationalities require a visa. Many can obtain e-visa online before travel or visa-on-arrival at Egyptian airports. Check your country's specific requirements before booking.

Valid passport (6 months validity), visa, booking confirmations, travel insurance (recommended), and any necessary vaccination certificates. Keep copies of important documents.

While not mandatory, we highly recommend travel insurance covering medical emergencies, trip cancellation, and lost luggage. Better safe than sorry!