Privacy Policy

Last Updated: November 16, 2025

1. Information We Collect

Personal Information

When you use Egy360, we may collect:

• Name, email address, and phone number
• Billing and payment information (processed securely through Stripe)
• Passport information (for visa and booking purposes)
• Travel preferences and booking history
• Profile information (nationality, date of birth, preferences)

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Pages viewed and links clicked
• Date and time of access
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process Bookings: Facilitate reservations and communicate with service providers
• Send Confirmations: Email booking confirmations and updates
• Customer Support: Respond to inquiries and resolve issues
• Improve Services: Analyze usage patterns to enhance our platform
• Marketing: Send promotional offers (you can opt-out anytime)
• Security: Detect and prevent fraud and unauthorized access
• Legal Compliance: Meet regulatory and legal requirements

3. Information Sharing

We Share Information With:

• Service Providers: Hotels, tour operators need booking details to provide services
• Payment Processors: Stripe processes payments securely (we don't store full card details)
• Business Partners: Trusted partners who help us operate our platform
• Legal Authorities: When required by law or to protect rights and safety

We Do NOT:

• Sell your personal information to third parties
• Share your data for marketing without your consent
• Store your full credit card information on our servers

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL Encryption: All data transmission is encrypted
• Secure Servers: Data stored on protected servers
• Access Controls: Limited access to personal information
• Regular Audits: Security assessments and updates
• PCI Compliance: Payment processing follows PCI-DSS standards

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in across sessions
• Analyze site traffic and usage patterns
• Personalize your experience
• Deliver relevant advertisements

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails
• Data Portability: Receive your data in a structured format
• Object: Object to certain data processing activities

7. Data Retention

• Booking information retained for 7 years (legal requirements)
• Account data kept while account is active
• Marketing preferences until you opt-out
• Deleted accounts purged within 30 days (except legally required data)

8. International Data Transfers

Your data may be transferred to and processed in countries outside Egypt. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

9. Children's Privacy

Egy360 is not intended for users under 18 years old. We do not knowingly collect personal information from children. Parents or guardians must make bookings on behalf of minors.

10. Affiliate Partnerships and Advertising

Egy360 participates in affiliate marketing programs with travel partners including:

• Booking.com, Agoda, and other hotel booking platforms
• Viator, GetYourGuide, and tour/activity providers
• Travelpayouts and flight booking services
• Travel insurance providers

When you click on affiliate links and make a purchase or booking, we may earn a commission. This does not affect the price you pay. For complete details, please see our Affiliate Disclosure.

Our affiliate partners may place cookies on your device to track referrals. See our Cookie Policy for details.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

12. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR):

• Lawful basis for processing your data
• Right to access and portability
• Right to erasure ("right to be forgotten")
• Data protection officer contact available

13. Changes to Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or prominent notice on our website. Continued use after changes constitutes acceptance.

14. Contact Us

For privacy-related questions, requests, or concerns:

• Email: privacy@egytravel360.com
• Data Protection Officer: dpo@egytravel360.com
• Address: Egy360, Cairo, Egypt

15. Your Consent

By using Egy360, you consent to the collection and use of your information as described in this Privacy Policy.